A very poor customer

I have bought a trampoline last year on the 21 December 2019 and then this year in March or April during the lackdown, it happened that the trampoline got damaged by a strong wind. I then called the PHALABORWA GAME store and explained my situation but i was told that all the factorys were closed due to this pandemic covid 19. I understood that and waited for the lockdown to be uplifted and then went to the shop and ask for assistance with the receipt since i missed placed mine. After sorting out the receipt issued i then asked if they can replace only the 2 poles that were damaged. The lady who was helping me call the management person and the guy who is working in that department. The guy told me that the trampoline doesn't have warranty and there is nothing he can do cause he might lose his job. I then asked for the manager. He came and talked to me telling he will try to get them for me. Sometime in August i went back to the shop and asked for the manager, he told me that he found the poles in polokwane Game, he is not sure when will he receive them cause there was a transport issued with the truck that was supposed to deliver . I had hope and then relaxed knowing that there is progress. In September i went to the shop again and i was told that the poles that i was expecting were auctioned in POLOKWANE GAME store . I was bored but he told me he won't stop looking. Now in October i accidentally meet the manager while i was going to the shop to see him, he then told me that he can't think straight right now since he was preparing for the stock take that was taking place on Tuesday the 20th, i must come and see hime on Wednesday the 21 October 2020. I didn't make it, i then call him to postpone to the following day. On the 22nd October 2020. i went to Game shop early in the morning and i was told that he is having a conference call, i then left my contacts and ask the lady at the customer care or office to give him. I didn't get a call from him on that day, i then called and ask for the manager during the day . I was told the he left early and he will be back on Monday. I waited until Monday and call Game shop again, then i was told that he is in the meeting. I then left my contact with the other manager ( i think he is the sales manager), i waited again for the call and still there was no call. On Tuesday last week i went to the shop and i was told that he is in a meeting again. I end up thinking that he was avoiding me. It pains me to see the trampoline everyday decorating my garden. I bought the dam thing in December and i get to use it for only 4 months?and i wasn't told about the insurance thing? And this is a very poor customer service and I'm very disappointed with Game management. This is not a good way to threat a customer.