A very disappointed customer

I bought a Defy Double door fridge and Defy chest Freezer on 24 January 2021 from Game Alberton City, the sales person Gideon told me the Defy Double door fridge has a 5 year warranty. I wrote down the details on an A4 paper in the store and went home and filed the documents in my folder.

3 years past and while I was in Durban for a month for medical reasons, and when I returned home I found the freezer part of the fridge has stopped working. All my food had spoilt.

My husband went to Game Alberton and saw Gideon to get my fridge repaired, then then tells my husband the Defy only has a 3 year warranty and he did not sell me the fridge and chest freezer, it was someone else and they used his code.

I clearly remember the day I purchased the fridge, I wanted to get extended warranty but he convinced me I dont need to because the products has a 5 year warranty.

I am very disappointed with the lies that was spoken by the sales person, he **** to me regarding the warranty and now I'm stuck with a broken fridge.

I want Game Alberton to intervene and get my fridge repaired.

I have the A4 paper that I wrote the warranty and the sales person details.

It was absolutely ********* off the sales person to do that to me. I would have bought another brand or insisted on taking the extended warranty if I knew the sales person was lying to me to make the sale.

I buy all my appliances from Game and I have slips dating back to 2004... I am so disappointed that I was ripped of in such a manner.

Gideon was absolutely rude to my husband and plainly said he cant help us.

Game needs to take responsibility for the false information that was given to me upon my purchase.

When you spend R13000 on something you expect the information given to you to be 100% correct.

I totally disappointed and heartbroken and lost hope in Game.