MA
Melissa A
1 reviews | Active since May 2009
31 Oct 2016, 09:28
A total ripoff!!
<p>I am utterly disgusted by the service in Game Somerset West Mall. My niece went to purchase a swimming pool of R125 (which can be found much cheaper elsewehere), which she wanted to do a price beat for. When she got to the till it scanned R139, but on the shelve the price is R125. She told the cashier what the price on the shelve shows, but the cashier just pulled up her shoulders and made her pay R139. Not knowing what to do she paid the money. This is against the law, you cannot advertise a certain price and upon checkout charge more. I had the same problem with Gam N1 City, but luckily they sorted it out then and there. Please sort the refund out asap!!</p>
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Replies (4)0
Replies (4)
Game's replyOfficial
31 Oct 2016, 10:08We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in t his matter.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply31 Oct 2016, 10:08
Official
We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in t his matter.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's replyOfficial
03 Nov 2016, 16:07Further to the above matter we confirm that management contacted you to advise that you can collect the difference.
We look forward having you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply03 Nov 2016, 16:07
Official
Further to the above matter we confirm that management contacted you to advise that you can collect the difference.
We look forward having you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
MA
Melissa A's updateReviewer Update
07 Nov 2016, 08:02They want to give me R14 back, never mind the R100 petrol I will have to drive out to get to the store. I also said in my review I wanted to do a price beat, which wasn't even addressed. The lady that c alled me was so unprofessional as she didn't even read my review properly before contacting me, I had to correct her. This is now Game's "Customer service" for you!!
MA
Melissa A's update07 Nov 2016, 08:02
Reviewer Update
They want to give me R14 back, never mind the R100 petrol I will have to drive out to get to the store. I also said in my review I wanted to do a price beat, which wasn't even addressed. The lady that c alled me was so unprofessional as she didn't even read my review properly before contacting me, I had to correct her. This is now Game's "Customer service" for you!!
MA
Melissa A's updateReviewer Update
22 Nov 2016, 12:08Who is the person at Game i need to speak to???? Don't phone me, send an e-mail!!
MA
Melissa A's update22 Nov 2016, 12:08
Reviewer Update
Who is the person at Game i need to speak to???? Don't phone me, send an e-mail!!