A shame to the online shopping experience.

Really dissapointed in the online purchase made. Ive ordered a large list of items from Game online store. Most items cancelled after it indicates it was available. But that not what im most dissatisfied with, ive ordered christmas decor. Within this list of items. Some items indicated that it was delivered on the 25th of November. As some other items was still outstanding i thought it was on the way. After all other items was delivered. I sent an email enquiring about the items not received but indicated it was delivered adding a screen shot of the deliver indication. A week later no response received, so i sent another. I then received a call of an agent who obviously didnt even had any interest in my enquiry as she didnt even read it. She kept saying she could do nothing about cancelled items. As i explained the mail is about items indicated its delivered not cancelled. In frustration she said she would "look into it". On the 30th of December and two more mails later no response. Nothing. Items paid but not delivered, with no hope of game stores resolving the issue. Bet they will respond with an automated response that they will look into it as they always do with no actual interest.

I rely mostly on online shopping and never have i had to deal with such incompetence in customer service.