SF
Sadie F
1 reviews | Active since Jun 2016
03 Oct 2018, 14:41
A load of Bull
2/10 Tuesday went to game trade route mall to get dstv remote when i got there i spoke to Emily Twala showed her screenshot of price of remote at take a lot Emily did not explain anything but asked me how much is take a lot delivery before i could answer she was on the phone with take a lot Emily was rude to me i was desperate for remote i took it paid the price game was asking and left.3/10 spoke to Sabelo at Durban branch and he told me he will escalate later got a call from Deno sales manager trade route mall telling me that Emily was not wrong and i have to understand i was unhappy with this and phoned Durban again where i spoke to Reeva who told me that regional manager would call me still no call
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Replies (2)SF
Sadie F's updateReviewer Update
03 Oct 2018, 15:03Deno also told me the price of take a lot delivery is R60 and game delivery also R60 i do not understand any of this as i am the customer and none of these people helped me yet the game motto is to beat and not match the price i paid R80 transport to fetch the remote and an additional R14 for parking my reference number for the complaint is ********** 3
SF
Sadie F's update03 Oct 2018, 15:03
Reviewer Update
Deno also told me the price of take a lot delivery is R60 and game delivery also R60 i do not understand any of this as i am the customer and none of these people helped me yet the game motto is to beat and not match the price i paid R80 transport to fetch the remote and an additional R14 for parking my reference number for the complaint is ********** 3
SF
Sadie F's updateReviewer Update
18 Oct 2018, 08:4715 days later and still no response!!
Official private business reply
We acknowledge receipt of your complaint with reference ********** 5 and apologise for your inconvenience in this matter.
Please allow management to investigate this matter where after they will provide your with updated feedback.
Regards.
Group Customer Service Advisor
**********
Tel: 0 ********** 2273
/rt
SF
Sadie F's update18 Oct 2018, 08:47
Reviewer Update
15 days later and still no response!!
Official private business reply
We acknowledge receipt of your complaint with reference ********** 5 and apologise for your inconvenience in this matter.
Please allow management to investigate this matter where after they will provide your with updated feedback.
Regards.
Group Customer Service Advisor
**********
Tel: 0 ********** 2273
/rt