A little over a month ago I ordered a fridge on their website

A little over a month ago I ordered a fridge on their website. The order was unsuccessful yet somehow they took my money. I sent them an email and they responded saying that my issue has been resolved, on the 15th of March. I also keep calling them weekly for an update but they keep telling me that it's pending. I know the customer service workers cannot do anything and I am not blaming them, I feel like an inconvenience everytime I call. I just want someone on their side to send me some proof that they are working on my case. It's been a month now and as a student, I need the money that they took. Case number : 2KCB0