1 reviews | Active since Sept 2016

23 Sept 2016, 19:03

A great service worth y to be commended

<p>I had bought an office chair at Game for R2000 almost a year ago, and one of its arm broke from normal use. The chair itself only had a standard 3-month guaranteed from Game, and no warranty from manufacture. I was unhappy at spending so much money for a chair and for it to not last even a year. The store manager of the Ladysmith branch saw my plight and offered to contact the manufacturer to at least replace the broken arm of the chair. Within a week, I received the new handle.</p> <p>The store manager is Mishada. At the time of my complaint he was under a lot of pressure from other customers and I must commend him for his calm temperament in handling the situation and fulfilling his promise of trying his best. I normally use Hellopeter to report bad service, this is my first time using it to report good service.</p> <p> </p> <p>Many Thanks,</p> <p>From Happy Customer.</p>

0
Replies (1)
Game
Game's reply24 Sept 2016, 11:04
Official

Good day,

We acknowledge receipt of your communication with reference ***8 and would like to thank you for sharing your experience with us.

This communication was referred to senior management to communicate accordingly.

Regards

Herman van der Berg

Customer Service

***

***73