TM
Thembi M
1 reviews | Active since Jul 2019
13 Jan 2025, 20:14
A ****!!!!!!!!
Days later, I’m still waiting for Game to give me my money. They called once to give feedback that seemed to be constructive and have since gone quiet with my money. Maybe going to the store to cause a scene is the only thing that will solve my problem. I’m tired of being nice and waiting for them because they’re clearly taking me for a ride
Helpful (0)
Replies (8)0
Replies (8)
Game's replyOfficial
14 Jan 2025, 09:26Hi there Thembi, thank you for reaching out. I apologize that you have not received your refund yet. This is certainly not the level of service we aim to provide. We have an agent currently looking into this matter working on resolving it as soon as possible.
Best regards,
Game's reply14 Jan 2025, 09:26
Official
Hi there Thembi, thank you for reaching out. I apologize that you have not received your refund yet. This is certainly not the level of service we aim to provide. We have an agent currently looking into this matter working on resolving it as soon as possible.
Best regards,
TM
Thembi M's updateReviewer Update
14 Jan 2025, 09:44I want this sorted by close of business today! I’m tired of calling you guys everyday and wasting more of my money on airtime which I won’t get back because you’re clearly failing to do your job. You are now evidently taking advantage of me! If this isn’t sorted today, I will go into your store first thing tomorrow and camp there until I get my money - this isn’t a threat, but a promise! I’m tired of this nonsense honestly
TM
Thembi M's update14 Jan 2025, 09:44
Reviewer Update
I want this sorted by close of business today! I’m tired of calling you guys everyday and wasting more of my money on airtime which I won’t get back because you’re clearly failing to do your job. You are now evidently taking advantage of me! If this isn’t sorted today, I will go into your store first thing tomorrow and camp there until I get my money - this isn’t a threat, but a promise! I’m tired of this nonsense honestly
Game's replyOfficial
14 Jan 2025, 10:17Hi Thembi, apologies for the delay regards to your refund. Kindly note that your query is with our senior team to assist you according. Please note that the agent will notify you once the refund has been processed.
Best regards,
Game's reply14 Jan 2025, 10:17
Official
Hi Thembi, apologies for the delay regards to your refund. Kindly note that your query is with our senior team to assist you according. Please note that the agent will notify you once the refund has been processed.
Best regards,
TM
Thembi M's updateReviewer Update
14 Jan 2025, 13:58Your apologies will not help because I still do not have my money. The senior team excuse is exhausted now, I want my money!!!!!!!!
TM
Thembi M's update14 Jan 2025, 13:58
Reviewer Update
Your apologies will not help because I still do not have my money. The senior team excuse is exhausted now, I want my money!!!!!!!!
TM
Thembi M's updateReviewer Update
14 Jan 2025, 13:59You said the same thing last week and there has still been no progress whatsoever! Sort out your mess!!
TM
Thembi M's update14 Jan 2025, 13:59
Reviewer Update
You said the same thing last week and there has still been no progress whatsoever! Sort out your mess!!
Game's replyOfficial
15 Jan 2025, 11:01Hi Thembi, sorry for the delayed response. Seems that you order ending in 8149 was cancelled and can be refunded. Please email us your banking details for CAPITEC account used to place this order. Once received a manual refund will be processed.
Best regards,
Game's reply15 Jan 2025, 11:01
Official
Hi Thembi, sorry for the delayed response. Seems that you order ending in 8149 was cancelled and can be refunded. Please email us your banking details for CAPITEC account used to place this order. Once received a manual refund will be processed.
Best regards,
TM
Thembi M's updateReviewer Update
15 Jan 2025, 16:01Ms T Makhoba
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Capitec
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Capitec
TM
Thembi M's update15 Jan 2025, 16:01
Reviewer Update
Ms T Makhoba
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Capitec
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Capitec
Game's replyOfficial
16 Jan 2025, 10:19Hi Thembi, thank you for getting back to us. We will forward your account details to our team so that this refund may be processed. Once completed you will be notified and receive email confirmation.
Best regards,
Game's reply16 Jan 2025, 10:19
Official
Hi Thembi, thank you for getting back to us. We will forward your account details to our team so that this refund may be processed. Once completed you will be notified and receive email confirmation.
Best regards,