NM
Nomvula M

1 reviews | Active since Feb 2019

01 Oct 2024, 14:13

A customer service hero- Eric Nqaba

After weeks of hoping to different Game stores seeking assistance with retrieving a purchase slip for a refrigerator bought in 2020 for warranty purposes today I went to Game The Glen and Eric Nqaba managed to help retrieve the slip! I was directed to a few store reps to help with my request, fortunately Eric was next to his colleague as I was explaining my request and offered to help, he asked me questions which none of the 5+ store assistants I have been through between Game South Gate Mall and Game the Glen and that became the end of my misery with locating the old receipt😅

Thank you for your willingness to assist and 'cracking the code' Eric, your served me with a smile, your passion for your job became fully reflective as you worked through my query, at no point did the request seem burdensome to you.

Eric Nqaba is a true asset to your store @Game hope you recognize him as such!

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Replies (1)
Game
Game's reply02 Oct 2024, 10:14
Official
Hi Nomvula, thanks for getting in touch. I'm glad to hear you have been assisted, as the new will be passed on.