TM
Tshegofatso M

1 reviews | Active since May 2012

18 Jan 2020, 04:34

7 WEEKS and WAITING .PATHETIC SERVICE

Oh my goodness I cannot believe that 7 weeks later there has still been no communication as to when my order will be delivered. This is an order placed On 29 November 2019 . Order *** which has not been received by me till date. Game's delivery promise is 7-10 working days.

After numerous calls and countless we will get back to you (which never happens ), I'm left not knowing if I was ****med by a company I thought was reputable. How come no one is getting back to me? My matter was apparently escalated around 30 December 2019 but nothing has been done.

Game online is this how you treat your customers? No care, no accountability?

I expect my package to be delivered no later than end of next week or refund me my money back. This is reallt pathetic service.

0
Replies (2)
Game
Game's reply18 Jan 2020, 11:04
Official
Good Day Tshegofatso,

Thank you for bringing this to our attention. 

We apologize for the inconvenience this has caused you. 

Kindly email us your order number with "Att Abdul 360203" as the subject line to *** so we may address this matter.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

TM
Tshegofatso M's update03 Feb 2020, 22:36
Reviewer Update
I no longer know what to do with Game, this is so pathetic. No response, still waiting for Head office more than 2 months later. When will my product be delivered?