6 months wait for goods

It takes a lot for me to write a complaint but I think this deserves a mention and a resolution ASAP from GAME .

I bought a set of Trojan 40kg barbell weights on 20 MAY 2020 at Game Grand Central Cape Town CBD. I only received total 20kg of weights on the day and was promised that as soon as stock arrives I will receive the rest

It has been SIX MONTHS and I still haven’t received the 20kgweights!

I have religiously called once a week since end MAY 2020 (most of the time without any answer) to see if stock arrived and apparently nothing!

The salesman FABIO (don’t know his last name) has my contact details and said he would call once stock arrived but haven’t heard from him once! I continuously called the store and drove numerous times to see if

I then got hold of the manager René (don’t know her last name ) who was very helpful and tried to resolve the issue

She initially attempted to get an IBT but with no success

At some stage stock arrived but was sold to other customers !

Rene kept 10kg (two 5 kgs) total weights aside and told me once stock arrived I’ll be the first to know

However upon visiting the store to collect the weights I was told by FABiO 1 x 5kg was sold...

In summary It’s been 6 months since this and I now expect some sort of resolution and compensation from GAME ASAP and prioritize this matter! I have paid for goods that I DO NOT have!

Find attached receipt of transaction