mW
melanie W

1 reviews | Active since Jun 2016

03 Jul 2017, 16:02

5 Weeks of waiting as my Brand new Hi-sense fridge to be fix ?

<p>I bought a brand new Hi- Sense fridge at Game Southgate branch on the 18th January 2017, just after 5 months the fridge lights is not working when you open it ,the problem is the switch on the right hand inside of the fridge,on the 12 June 2017 i ph the game store to report the matter wereby they required me to put it on mail ,(which i did to PaulM and NolanA @game) 4 days later i made the follow up call on any development Which they promise that Hisense will sort it out ..4 days later a Hisense Technician came as my helper were at home he put in a market related white box at the back and the pipe ..dont know what that got to do with a faulty inside light as he left no details ,,a week pass and he came back again fuddled at the back and said that he will be back that was 28 June 2017 in the meantime what is happening if i close the fridge the lights remain on if i open the door it shuts down Once again i ph Game Store to report this matter all they said was that they will Once Again call Hisense Woodmead to sent out a technian ..now there is a bigger problem no one come back to me i never signed any document that i gave permission to attached a markert related gadget to the fridge did Hisense know that this type of model fridges will give problems 5 months down the line then they have spares ready to replace on new fridges ..up until today no one called me or came to see me regarding my querrie ,,and if its a computer box error that a big question to be answered as a consumer.in the meantime the fride is working double and so does my electricity bill. I would really like to give a big thumbs down to games customer service as they are the client of Hisense Group and i paid for a brand new faulty fridge that i dont enjoy..This is going to have a major ripple effect either way as i am very disapoitented ( by the way if the fridge is givibg me problens now after 5 months what abouth next year this time )</p> <p>I went in to the Gamestore to purchase a reliable fridge and and they highy recommed the Hisense now iam getting ignored after the sale ...</p> <p>I believe firmly value for your client throug a quality service .</p> <p> </p>

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