5 months later and my son still cant use his bicycle.

If I could give game online a minus 5 stars I would. I bought my son a bicycle last year November from game online. The product was delivered with no issues. The pedals that came with the bicycle were broken. I spoke to 3 agents from game last year and they kept on wanting to collect the whole bicycle but couldn't do so because I do not have the original packaging. They also arranged with delivery partner's to collect the item from my home without letting me know in advance. The customer service agents that I had spoken to last year were rude and condescending. It's been over 5 months that I purchased that bicycle and I still did not get a replacement for the pedals. Instead, They keep reminding me about a refund that was done for an item that they didn't have in stock at the time and refunded me for it. I spoke to an agent last month from game and she was very helpful. The only issue was that it wasn't her department and once she transferred my query back to right department, it was back to square one. Game tells me that the pedals do not fall under warrantee, that I understand, but if they come broken, what should I as a customer do? Who is responsible for this? I have sent them pictures as they requested and still nothing. I do not recommend game online!