4 weeks of horriblservice

I bought a fridge (hisense), the 12 dec. Pod was the 17 dec but only after calling the branch I was tol it will come the 19th. The 19th I got a phone call from the driver delivery at 3pm. 3pm i went home but no one showed at at 5 i went to the store and they still told me I would get my fridge the 19th. No fridge came a d only logging a formal complaint i received my fridge the next morning 20th. Then 1 jan my fridge stopped working and a my food wort b up to R800 spoil-ed. The 2 jan i saw it when I got home went to cresta too report it with my 4y war. They logged a call with Hisense a d told me Ill get a call Monday the 4th. No call the Monday so I logged a call with cs advise who advised me Ill get a call. I got a very rude call the 5tg from game cresta and told me tbey have 48hours to respond. I told them this is unexept.. because a fridge is a needed apl.. and we are in a heat wave. 48hours went no call and i logged a complaint with head office and finally got something. I can come choose a new fridge. I did and pod was the 7th. Reason was i asked for the 8th at the end the store **** toe ho and there were yet another mistake by them. Extremely horrible service.