3rd return on this product and service still bad

They booked my hardrive for repairs on the 30november today i called 4times for assistance tranfered to wrong departments before being asked was told someone hanged up as well the call instead of transfering , on the 30th november i booked the device with its components charger and usb than i was told its not neccesary but today i called in than i'm told to bring the components along if i didnt make communication to find out about the progress of the device today no one should have communicated service is very poor thanks.