CK
Cleavon K
1 reviews | Active since Nov 2015
20 Nov 2015, 18:14
30 days and its broken
I took my projector back to game after 30 days when i got there the manager told me they must send it away to be fixed then i told her i don't what a fixed one because i no its not going to last after you open it, then she told me to phone head-office so i did so thinking they will help just to find the lady i spoke to tells me that's not her problem i must fix my own stuff when i asked her i want then my money back so she put the phone down in my ear so now i ask hello peter to help me i want a new one or my money back<br> <br>
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Replies (1)
Game's replyOfficial
22 Nov 2015, 11:05Hello Cleavo,
We acknowledge receipt of your complaint and apologize for your inconvenience with this item.
In accordance with the CPA, the item will have to go for assessment. Within the first 6 months you do have the right to say you want it replaced, refunded but only after the assessment was done.
The process should not take longer than 10 days. We trust the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience with this item.
In accordance with the CPA, the item will have to go for assessment. Within the first 6 months you do have the right to say you want it replaced, refunded but only after the assessment was done.
The process should not take longer than 10 days. We trust the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply22 Nov 2015, 11:05
Official
Hello Cleavo,
We acknowledge receipt of your complaint and apologize for your inconvenience with this item.
In accordance with the CPA, the item will have to go for assessment. Within the first 6 months you do have the right to say you want it replaced, refunded but only after the assessment was done.
The process should not take longer than 10 days. We trust the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience with this item.
In accordance with the CPA, the item will have to go for assessment. Within the first 6 months you do have the right to say you want it replaced, refunded but only after the assessment was done.
The process should not take longer than 10 days. We trust the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73