3 weeks waiting period otherwise placement or refund

<p>I has issue with a projector I purchased at Game. I brought back to Game on the 25 June 2016. I received the projector back on the 21st June 2016. I noticed the policy on the walls that stated a 3 weeks repair waiting period otherwise game will replaced or refund our money back. The difference in days from the 25th June 2016 to 21st July 2016 is actually 26 days. This is above the prescribed 21 days policy of Game.</p> <p> </p> <p>When I highlighted the policy to the assistance Regina Sekhaolelo and Manager Alfred Molomo, they said I should have came in before the projector was ready from repair. No where in the policy does it say that I needed to physically come in to query this before the projector was repaired.</p> <p> </p> <p>I am very disappointed with the service and non adherance to policy not been kept by Game. Furthermore the Game staff do not seem to be adequately trained with friendly customer care and tact.</p> <p> </p> <p>Repair code 0323/ ********** 7 on 22 July 2016 9.33AM Carnival Mall.</p>