3 weeks no delivery. Joke is on me?

I went in store to purchase a fridge & was told if I order online it would be quicker (verbally told 5 to 7 workings days online). Get home, place my order, get told 7 to 14 working days. Phone the call center to find out whats happening. Oh its been changed to 10 to 14 working days. Yesterday was 12 working days since date of order, I spoke to an agent midday to be told that Game has updated their systems and all orders starting with 12300 are problematic. To have to tell her what I ordered. She was to call branches and find out who had stock and call me back. 2 hours passed and nothing so I called in again, tell my life story AGAIN, call gets cut. I phone back, get through to a very nice gentleman who was very apologetic, and assure me that he would call me back as soon as he had some feedback. Game - I will NEVER in my life purchase from you again, no matter how great the special is, I would honestly go to your competitors and pay a higher price WITH A SMILE on my face. The service I have received in the past few days, trying to find out where my order is, is just atrocious!!!! My order is still sitting at a status of 'created and seeing that you have lost my order- no one is able to give me an estimated delivery date. I am beyond angry and am beginning to find this hysterical. I cannot fight any more. And because you are so darn useless, I can't even request my money back because that too will take a few months. I am paying penalties on a rental, because hey, lockdown has us all earing TERS peanuts and we can afford to throw money away. Deeply DEEPLY disappointed!!!!!!!!