3 weeks for a refund!
I bought an ASUS laptop (which could not be checked in the store because the manufacturer recommends 3 hours of charging before the device is switched on). When I got home I charged the laptop and switched it on. It worked fine, but the moment you move it, at all, it switches off (pretty useless for a supposedly mobile device).
When I took it back to Game, after 4 days, I was told that: "If I wanted the money back, I should have brought it back within 24 hours of buying it". I now have to wait for them to send it to Pinnacle to be assessed for repairs (even though I made it very clear that I have no intention of taking back the ******* they sold me, even if they can fix it).
I now have to wait 3 weeks to get my money back for a faulty piece of *******. I will never recommend buying any electronic equipment from these people if this is how they operate!
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Game's replyOfficial
02 Mar 2018, 10:20We acknowledge receipt of your complaint with reference ***2 and apologise for any inconvenience caused.
In accordance with the CPA the item will have to go for assessment which will not take longer than 10 days where after the store may refund you, should you so desire.
Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply02 Mar 2018, 10:20
Official
We acknowledge receipt of your complaint with reference ***2 and apologise for any inconvenience caused.
In accordance with the CPA the item will have to go for assessment which will not take longer than 10 days where after the store may refund you, should you so desire.
Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
's updateReviewer Update
02 Mar 2018, 10:46You sell me broken equipment and I have to wait 10 days. I guess this is how you learn where to shop and where not to.
's update02 Mar 2018, 10:46
Reviewer Update
You sell me broken equipment and I have to wait 10 days. I guess this is how you learn where to shop and where not to.