3 WEEK money back refund guarantee a TOTAL LIE!!!

DO NOT PURCHASE ANYTHING FROM GAME. Please - if you want to save yourself the hassle should anything go wrong and need to return it, just don't do it. There are better stores out there. We had purchased a TV from their store in Port Elizabeth, it died exactly a year later. So we returned it, NOTED THE 3 WEEK MONEY back guarantee should they not be able to fix it. It is now going on 5 WEEKS. We are still not refunded, every day there is an excuse as to why the money is not ready. Here is the topper though - they are not able to EFT the refund money, it has to be taken from the tills and then deposited into your bank account. What UTTER NONSENSE is that? So for the last week as the tills supposedly haven't made the amount which is to be refunded to us, we are at a stall. I am so FRUSTRATED at your lack of business ethic. What happens if the 'tills' never meet or takes months for what we need and have to wait and wait and wait for the money that is rightfully owed to us? How can this be allowed? Your business is ridiculous and it is not difficult to see why your company is falling flat. Your staff have absolutely no aspiration to assist customers and have a complete lack luster attitude. I work in the service industry and would be fired on the spot should I even think of treating our customers like this. Pathetic.