1 reviews | Active since Apr 2014
3 months since logging claim on broken phone - phone still not collected
<p> I logged a claim in August 2016 submitting all the relavant documents regarding the broken phone I bought at Game, and insured by Hollard (a product the store sells). I was told it cannot be handed in at my local store - a courier company will collect. Since then I have called more than 10 times (each time holing on for longer than 10 minutes before the call gets answered at my expense), visited the branch I bought the phone 3 times, and still the phone has not been collected.</p>
We are in receipt of your complaint and apologise for any inconvenience caused.
We escalated the matter to Finrite, the Underwriter of this policy and they will contact you directly to discuss this matter. For the record you can contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
We are in receipt of your complaint and apologise for any inconvenience caused.
We escalated the matter to Finrite, the Underwriter of this policy and they will contact you directly to discuss this matter. For the record you can contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
End of business day on the 14th of November. Guess what? No call or any other contact except above notes. Phone still not collected. Game needs to step up their game to retain customers. They also need to re-evaluate who they do business with. These underwriters are causing horrible customer experience. I spoke to the cellphone consultants at Game many times and they all are experiencing problems with this insurance company. DONT SELL A PRODUCT THAT DOES NOT OFFER RELIABLE CUSTOMER SERVICE!!
End of business day on the 14th of November. Guess what? No call or any other contact except above notes. Phone still not collected. Game needs to step up their game to retain customers. They also need to re-evaluate who they do business with. These underwriters are causing horrible customer experience. I spoke to the cellphone consultants at Game many times and they all are experiencing problems with this insurance company. DONT SELL A PRODUCT THAT DOES NOT OFFER RELIABLE CUSTOMER SERVICE!!