3 months and still no product

I bought a fat freezing unit from homemark at game. After 2 returns (1st time unit incomplete 2nd time unit faulty after only 3 days of use) I laid a complaint and game agreed to send in unit for repairs at their cost ( as it was a gift and I had no slip) I booked the unit in end of dec 2014, and till this day have not heard anything back from them. I went to their branch 2 times but to no avail. All they can tell me is that the unit is still with the suppliers<br> Its been more than 3 months guys!!! For goodness sake! It was a gift! How long should I wait?? Can anyone help me? This is so frustrating!!!! Repair nr 4321