2weeks no delivery and no assistance!!!!!!

I made a online purchase 2weeks ago still no sign of any delivery!!!!i have left soooo many msges on games online help center,still no reply or any sign of life!!!!! I cant even find any info regarding my order online my money was taken and now there is no proof of any purchase!!!!!This is soooo dishonest it makes me sick, i am truly disgusted in your utterly poor service.....!!!!!!i will definitely be closing my account with game asap!!!