2nd review of the same issue - after 6 weeks, still no refund

This is the second time I'm posting about the same issue because people need to know how bad the service at Game is.

I purchased a sleeper couch online in November and wasn't satisfied with it so I requested a return. The couch was collected from my house on 17 December 2020. To date, I still haven't received my refund - nearly 6 weeks later.

According to websupport, the couch was delivered to "the store" by the courier but the store hasn't confirmed that they have received it. How is it that after a month they still can't confirm this?

I have sent so many emails, chasing after Game to find out what is happening, and every time I get told they will look into it and give me feedback, but I never get anything. Also, it's not a small amount of money, but it doesn't seem to bother Game. I'm tired of having to send emails and HOPE to get feedback.

Can someone please give me some answers? Has the store received my item? When will they process the refund? When can I expect to receive my refund?

I therefore encourage people not to buy from Game online because it is a total waste of time.