TG
Tlholo G

1 reviews | Active since Oct 2018

27 Mar 2024, 05:54

2nd defy fridge not working in a month

I bought a fridge on the 24th of Feb got home water dispenser was leaking water non stop I had take out all the water just to avoid having water everywhere next day went back to change it and a new one was delivered 2 days later now its the 27 of March the light on this fridge is off!!!! Why am I receiving faulty fridges? Why!!!! I am wasting so much of my time and money going up and down to Game I am at the end of the rope and I am getting frustrated, I have stocked up this fridge and now it’s going to stop working ? It’s also loud I was told that’s normal and it hasn’t stopped! I am not a happy customer at all really this was my first purchase of an appliance at game and I am not happy. What is going with with these defy fridges ? I need this fridge changed asap to a different one completely and I will not add more money for a different one because I have been inconvenienced more than once. We can’t keep doing this it will probably switch off next !! Need this fixed today I don’t know if I should leave it on or off !!!

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Replies (8)
TG
Tlholo G's update27 Mar 2024, 08:27
Reviewer Update
What should I do within the 48 hours of waiting with a fridge that doesn’t work ? Will you also pay for my groceries that are in the fridge when they go off ?
Game
Game's reply27 Mar 2024, 08:34
Official
Regrettably, this is the process we follow. The complaints team will address your query with the management team at the store. 
TG
Tlholo G's update27 Mar 2024, 08:46
Reviewer Update
Another reason for me to be unhappy again this is not okay it is really not !! Completely unacceptable you guys are wrong and should try and fix this with urgency.
Game
Game's reply27 Mar 2024, 09:07
Official
I understand where you're coming from, and your query is with our complaints team. 
TG
Tlholo G's update27 Mar 2024, 09:15
Reviewer Update
Thanks I will also call the store now when they open let’s fix this quickly please. Hopefully for the last time
Game
Game's reply27 Mar 2024, 15:17
Official
You're welcome. Rest assured you will be reverted to. 
TG
Tlholo G's update28 Mar 2024, 10:49
Reviewer Update
Morning , I am yet again waiting for this fridge to get replaced, everything in my fridge is rotten!!! I need this fridge delivered today!!! And this one picked up! Why are we not treating this with the urgency it deserves ?
Game
Game's reply28 Mar 2024, 11:15
Official
Hi Tlholo, thank you for coming back to us. Your query is being dealt with by the complaints team and management at the store.