2nd complaint regarding repairs

This is my second time logging a complaint for the same problem. I purchased a Ultimate tablet at Game Kenilworth in December 2014, in March 2015 the tablet had a crack on the screen. I contacted the store and was told that it would cost R750 to repair of which i was not prepared to accept.i then logged a complaint with hello peter and was contacted the next day to say that Game would cover half and i must pay the balance of which i was happy to do. Now after almost 2 weeks at the repairs i am told the INNER screen CANNOT be fixed through no negligence of mine but because the warranty does not cover the screen they will NOT refund or exchange the tablet, Which means that i will now lose R1600 because of a manufacturing fault that was sold to me in good faith and after my money was taken. I am saddened by the whole debacle as i normally love doing my shopping at any Game store but this has left me completely nauseated by the way i was just brushed off and told they refuse to take responsibility for a product which they sell to customers.It would have been much easier to say refund or replace because i liked the product when it was working.