NM
Natalie M
1 reviews | Active since Jan 2023
03 Oct 2023, 18:08
:/
I bought an air fryer on the 3rd of September at Game N1 City. I had opened the box on the 18th of September. I then put the wings I prepared in the air fryer, realizing it does not close. I wiped the inside and took it back to Game. They have a policy that says a technician must assess the product before any refunds/replacements are made. Now my question is, how do you assess a product that has never been used? What are they assessing? It has been two weeks I have not received any form of communication. This is disheartening.
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Replies (5)0
Replies (5)
Game's replyOfficial
03 Oct 2023, 18:59Hi Natalie,
Thank you for getting in touch.
I'm sorry, your air fryer wasn't working as it should and for the experience you're having.
This is not the quality we pride ourselves on. Rest assured the matter will be escalated and you will be reverted to.
Kind regards
SG
Thank you for getting in touch.
I'm sorry, your air fryer wasn't working as it should and for the experience you're having.
This is not the quality we pride ourselves on. Rest assured the matter will be escalated and you will be reverted to.
Kind regards
SG
Best regards,
Game's reply03 Oct 2023, 18:59
Official
Hi Natalie,
Thank you for getting in touch.
I'm sorry, your air fryer wasn't working as it should and for the experience you're having.
This is not the quality we pride ourselves on. Rest assured the matter will be escalated and you will be reverted to.
Kind regards
SG
Thank you for getting in touch.
I'm sorry, your air fryer wasn't working as it should and for the experience you're having.
This is not the quality we pride ourselves on. Rest assured the matter will be escalated and you will be reverted to.
Kind regards
SG
Best regards,
NM
Natalie M's updateReviewer Update
04 Oct 2023, 18:01 I was called by one of Game's representatives; however, nothing was resolved. She told me she'd contact the store and get back to me, and she hasn't done that either. What was the point of the phone call? This situation is frustrating!
NM
Natalie M's update04 Oct 2023, 18:01
Reviewer Update
I was called by one of Game's representatives; however, nothing was resolved. She told me she'd contact the store and get back to me, and she hasn't done that either. What was the point of the phone call? This situation is frustrating!
Game's replyOfficial
04 Oct 2023, 18:32Hi Natalie,
Thank you for getting back to me.
I'm sorry, you haven't received a callback as yet. Your query was escalated to the complaints department, and you will be contacted once there's feedback from the store.
Kind regardsSG
Thank you for getting back to me.
I'm sorry, you haven't received a callback as yet. Your query was escalated to the complaints department, and you will be contacted once there's feedback from the store.
Kind regardsSG
Best regards,
Game's reply04 Oct 2023, 18:32
Official
Hi Natalie,
Thank you for getting back to me.
I'm sorry, you haven't received a callback as yet. Your query was escalated to the complaints department, and you will be contacted once there's feedback from the store.
Kind regardsSG
Thank you for getting back to me.
I'm sorry, you haven't received a callback as yet. Your query was escalated to the complaints department, and you will be contacted once there's feedback from the store.
Kind regardsSG
Best regards,
NM
Natalie M's updateReviewer Update
04 Oct 2023, 20:35At this point, I'd like to get my refund as you have no regard for customer satisfaction and making me be disadvantaged because of your lack of quality assurance in your product. I've been waiting since the 18th of September, I'm dissatisfied with the sense of urgency from both the store and this department.
NM
Natalie M's update04 Oct 2023, 20:35
Reviewer Update
At this point, I'd like to get my refund as you have no regard for customer satisfaction and making me be disadvantaged because of your lack of quality assurance in your product. I've been waiting since the 18th of September, I'm dissatisfied with the sense of urgency from both the store and this department.
Game's replyOfficial
05 Oct 2023, 07:57Thanks for getting back to us. I'm so sorry for the dely. Please be advised that we will request urgent feedback on this matter.
Best regards,
Game's reply05 Oct 2023, 07:57
Official
Thanks for getting back to us. I'm so sorry for the dely. Please be advised that we will request urgent feedback on this matter.
Best regards,