24 Month Warrantee - NOT BEING HONOURED
<p>So I bought 2 Ryobi 36cc chainsaws which I have given my guys to clear a few small trees from my garden. The guys have used the saws for a few days, I purchased them on a Sunday and they started using it on a Tuesday, the following Tuesday the chainsaws stopped working and subsequently returned to the store a day later as I was away on business and my gardener could only go the following day. I have owned the two items for a total of 8 days, I am then told the supplier says the item has been over used, and I will be charged R600.00 for repairs on one of the chainsaws. How could you possibly overuse an item in 6 days? Even if it was used for 24 hours straight how could 6 days constitute overuse ?</p> <p> </p> <p>I have seen many reviews where people had the same story whereby Ryobi and Game give them the same story where R600.00 needs to be paid, I am tired of arguing with the staff at Game TableView, I want a full refund as this type of business is totally *********, if an item carries a warranty should the item not be repaired / replaced / refunded as per the policy game has.</p> <p> </p> <p>I have not seen anything online, or on any till slip which says I have to deal with a supplier. I have bought these chainsaws from Game, I have absolutely nothing to do with the supplier.</p> <p> </p> <p>I will be following up with the CPA and any other body which will investigate the shady dealings which are currently happening.</p>
We are in receipt of your re-occurring call with reference ***5 and apologise once again for your inconvenience in this matter.
We escalated the matter to Senior Management and trust the matter will be resovled soon.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
We are in receipt of your re-occurring call with reference ***5 and apologise once again for your inconvenience in this matter.
We escalated the matter to Senior Management and trust the matter will be resovled soon.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
You escalate and escalate but yet nothing gets done. I have subsequently contacted the supplier on my own, they are saying the items should not fail as quickly as they did.
GAME GET YOUR STORY STRAIGHT, TAKE THE TIME TO INVESTIGATE, GIVE THE CUSTOMER SOME DECENT CUSTOMER SERVICE, DONT ALLOW ME TO CONTACT THE SUPPLIER, YOU DO IT AS ITS YOUR JOB. I'VE GOT NOTHING TO DO WITH THE SUPPLIER.
I WANT MY MONEY BAC****! YOU ARE WASTING MY TIME AND MY MONEY!!!!
You escalate and escalate but yet nothing gets done. I have subsequently contacted the supplier on my own, they are saying the items should not fail as quickly as they did.
GAME GET YOUR STORY STRAIGHT, TAKE THE TIME TO INVESTIGATE, GIVE THE CUSTOMER SOME DECENT CUSTOMER SERVICE, DONT ALLOW ME TO CONTACT THE SUPPLIER, YOU DO IT AS ITS YOUR JOB. I'VE GOT NOTHING TO DO WITH THE SUPPLIER.
I WANT MY MONEY BAC****! YOU ARE WASTING MY TIME AND MY MONEY!!!!
YOU NOW HAVE THESE CHAINSAWS LONGER THAN WHAT I'VE HAD THEM!!! I PURCHASED THEM ON THE 28TH OF AUGUST AND RETURNED THEM ON THE 6TH OF SEPTEMBER!!!! YOU HAVE HAD THEM FROM THE 6TH UP UNTIL TODAY (16TH OF SEPTEMBER) THATS LONGER THAN I HAVE HAD THEM!!!!
CONTACT ME WITH THE RIGHT STORY!!!
YOU NOW HAVE THESE CHAINSAWS LONGER THAN WHAT I'VE HAD THEM!!! I PURCHASED THEM ON THE 28TH OF AUGUST AND RETURNED THEM ON THE 6TH OF SEPTEMBER!!!! YOU HAVE HAD THEM FROM THE 6TH UP UNTIL TODAY (16TH OF SEPTEMBER) THATS LONGER THAN I HAVE HAD THEM!!!!
CONTACT ME WITH THE RIGHT STORY!!!
Further to the above matter we wish to confirm that an agreement was reached between you and therepair agent in which one unit's repair cost will be paid by you and the other one they will repair as a goodwill gesture.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Further to the above matter we wish to confirm that an agreement was reached between you and therepair agent in which one unit's repair cost will be paid by you and the other one they will repair as a goodwill gesture.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
