21 Day policy not honored/ Game store Parow

My TV was send in for repair after I got my receipt or prove of purchase, I booked it in on the 09 April 2022, today is the 14th of May 2022 waited for there 21 day policy to deplete. And went to the store in Parow. To find out no tv, the manufacturer is close and they GAME PAROW NOT HONOUR THERE 21 DAYS POLICY. Guaranteed service on every product sold

We will have any item under manufacturer's warranty repaired for you - should that take longer than 21 days, the item will be replaced or refunded. For warranty purposes, proof of purchase is required. We also ensure ongoing service on any product bought from Game even after the warranty expires.

THAT IS STRAIGHT FROM THERE WEBSITE.

The Admin lady telling me to wait till Monday another few days so that they can get a answer from the manufacturer.

Yet is pass there 21 days policy.