LM
Leevan M
1 reviews | Active since Nov 2017
02 Nov 2017, 08:32
2 year guarantee
Hi I've brought a ryobi angle grinder on the 30 of May 2017 and on the box it states there is a 2 year guarantee on the product...I've been to the store recently to claim the guarantee(30 September )they said it had to be booked for assesment thereafter i was told that I have to pay +-R750 for it to be repaired and it's not even 4 months old.I sent a message via Facebook also and they said they will exclate the query to head office and I'm still waiting for them to contact me via email.i would like to also know what the guarantee covers for the product...If my purchase of the Angle Grinder is still under warranty why must I pay a cost for repairs.
Kind regards Costumer
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Replies (3)
Game's replyOfficial
02 Nov 2017, 14:52We acknowledge receipt of your complaint with reference ***9 and apologise for any inconvenience caused.
Senior Management will contact you to explain why there is a charge to this repair and will also provide you with a technical report.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply02 Nov 2017, 14:52
Official
We acknowledge receipt of your complaint with reference ***9 and apologise for any inconvenience caused.
Senior Management will contact you to explain why there is a charge to this repair and will also provide you with a technical report.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
LM
Leevan M's updateReviewer Update
03 Nov 2017, 23:24Hi I did receive a email with a job card today....I would like to know what does the guarantee of the product covers?on the job card it also says that there are *****s missing from the item? How can that be possible if nobody opened the item? The other thing is that on the box it says there is a 2 year guarantee on the product in big and bold writing how can the product last for just 4months....I'm really confused why I have to pay for something that is still under guarantee?
LM
Leevan M's update03 Nov 2017, 23:24
Reviewer Update
Hi I did receive a email with a job card today....I would like to know what does the guarantee of the product covers?on the job card it also says that there are *****s missing from the item? How can that be possible if nobody opened the item? The other thing is that on the box it says there is a 2 year guarantee on the product in big and bold writing how can the product last for just 4months....I'm really confused why I have to pay for something that is still under guarantee?
Game's replyOfficial
05 Nov 2017, 11:36Please find herewith the resposne from the Supplier. This item was used as an Industrial tool.
"No credit will be passed by Stevens and company.
Further enquires please contact Juan at JR tools, *** and James regional manager of Stevens and company ***.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply05 Nov 2017, 11:36
Official
Please find herewith the resposne from the Supplier. This item was used as an Industrial tool.
"No credit will be passed by Stevens and company.
Further enquires please contact Juan at JR tools, *** and James regional manager of Stevens and company ***.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,