1 reviews | Active since Apr 2015
2 weeks of waiting
<p>I bought a Hisense fridge on the 29th July at Game Wonderpark and there was no stock and the salesperson assured me that by Monday (1st August ) it will be available and since I was moving into a new place on Monday I did not have a problem waiting for it, I was not going to utilise it over the weekend. I opted to collect it from the store since I planned to hire a trailer.</p> <p><br />Monday came,I hired a trailer and moved all the furniture I had to the new place and still there was no call from Game unfortunately I had to return the trailer since it was 1 day hire. Tuesday(2 August) I called to enquire but still they were still waiting for delivery from their warehouse in Jhb. Wednesday I went to store to enquire and I was assured since it was a public holiday it will be delivered tomorrow (4th August). I then decided to buy grocery.</p> <p><br />Thursday, Friday and Saturday passed no call to tell me I should come and collect the fridge, I called again on Sunday but same story, they are still waiting for delivery. Now I was sitting with food that was starting to get spoiled luckily its winter the cold weather helped but I had to throw some of the food that I bought on Wednesday fortunately my sister stays in the vicinity and I took most of the things there but the inconvenience of this is just too much,</p> <p><br />For the past three days every night when I have to cook I have to drive there to collect food and come back and cook, WHAT AN INCONVENIENCE.</p> <p><br />I called on Monday and I was told Tuesday they will deliver but its Wednesday morning. <br />Now am going to incur more expenses whenever they do decide to call because I have to hire a TRAILER AGAIN and buy some of the food I had thrown away.</p> <p><br />If this what happens when you buy at Game then I doubt I’d be buying there again or should i say if its out of stock you walk away</p>
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
Please allow management to investigate this matter where after they will contact you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
Please allow management to investigate this matter where after they will contact you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
