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FI
Fairy I

1 reviews | Active since Jul 2018

14 Jun 2019, 22:40

2 MONTHS LATER AND SEVERAL COMPLAINTS GAME ACCOUNT STILL NOT CLOSE!

NB. SECOND COMPLAINT! One month since I have sent several requests for my GAME ACCOUNT to be closed I have received a mail to notify me my account is in the process of being closed but no closure statement to date. and today received a statement with guess what? a service and admin charge. (CONFUSED)

This service is TERRIBLE as I was assured my account would be closed. The WORST service I have ever received. Please do not send me an email stating Kindly be advised that you need to contact RCS in this regard as we no longer have access to customer account information THIS IS A GAME ACCOUNT and I expect GAME to have my information and attend to my request.

Clearly Game and RCS do not take complaints seriously.

0
Replies (4)
Game
Game's reply15 Jun 2019, 13:33
Official
Hi Fairy, 

Thank you for your feedback.

Please provide us with contact details so that we can get the matter sorted ASAP.

If you need further assistance, please contact us on ***.

Kind Regards
Tamlyn Lockman
FI
Fairy I's update15 Jun 2019, 22:54
Reviewer Update

Hi

My contact number is on Hello Peter. Game is yet again so quick to respond with a AUTO response.
Hence why a COMPLAINT IS LODGED nothing gets done if I call in. Please Tend to my query.


FI
Fairy I's update15 Jun 2019, 22:54
Reviewer Update

Hi

My contact number is on Hello Peter. Game is yet again so quick to respond with a AUTO response.
Hence why a COMPLAINT IS LODGED nothing gets done if I call in. Please Tend to my query.


Game
Game's reply19 Jun 2019, 08:49
Official
Hi Fairy, 

Apologies once again, your contact details are not pulling through on Hello Peter.

Please provide us with your contact details and we will resolve the matter.

I look forward to your response.

Kind Regards
Tamlyn Lockman