2 months and still no laptop/ ref ***6

Its been exactly a month after I lodged the first complaint, I was called by Bradley ( sales manager ) promised high and low the matter will be resolved as a matter of urgency. I was also promise to be kept in the loop as to the progress of the repair and when I can expect the return of my laptop. After numerous calls by myself , I am getting a bit fed up as this is taking way to long and I keep hearing the same thing , the part is on it's way.<br> I would like this matter resolved and feel that I need to be compensated for the stress and me having to keep calling for an update