100% to 0% Sale in one Salesman flat

Branch: Game Greenacres Date incident happened: 17/02/2018

First off I was a front runner in advising people to do their business at game as I NEVER had any issues what so ever with things I bought there and if something became faulty their after sales service was brilliant, hence the reason I didn't even think twice to go to them when I was looking for my next gadget. I hate writing negative reviews, but this left me appalled.

So here is what happened:

I was in the market for two "2in1 Laptop/Tablets" and phoned ahead to the above mentioned branch to hear what do they have. A one Mr Chilwayne Jantjies told me about the 2in1 Lenovo Miix 310's, but they only have 1 new one in the store at the back and then the demo unit. I told him to keep both, as I stay about 60kms away I had a bit of driving to do to get there. Upon my arrival I was informed that they cannot find the charger of the demo unit. I then asked if a normal cellphone charger would work and he told me he will check and plugged the demo unit into a cellphone charger on the sales floor. He then said we give it 10-15min and see what happens. We (me+wife) stood around and Mr bad salesperson left us....no problem although I found it weird that they cannot find the charger. Don't you people keep the boxes with all its contents safely packed away?....Cause I will take that fully functional "demo" units are also part of stock...isn't it? Ok not a big problem if a normal charger would work. So after a while of me and the wife chatting about it, we decided we will only be taking the new unit in the back. So after a while of searching for mr bad salesman again we told him about our change of plans. Without saying anything back, he turns around, takes the demo unit and goes into the back store. Scratching our heads thinking what the hell we waited a couple of minutes until mr Chilwayne appeared again to tell us that he just opened the new unit to check the charger.....Now this is TOTALLY UNEXEPTABLE. If I tell you I will be taking the new unit why would you go and open the box at the back??? I would have had no problem at all if you came to me and said "Sir we cannot find the demo's charger but could we please open this new unit just to check how it looks" and you did it infront of me? Why disappear to the back with the demo unit after I tell you I will only be taking the new one? Then right after you tell me the box have been opened,my wife request to see the new unit. You say the box has been closed again? ***!!!!?!? Then you got the audacity to hush me away and tell me and go pay for the unit so long and give you 10min....10min for what? To swop units around? to cleanup the demo and shove it in the box and tell me its the new one? Why? I have never ever EVER bought any electronic device...cellphones,tvs,hifi, ect and got it in a box that have been tampered with NEVER! They open the box infront of me if need be. I was in shock and disbelieve but most off all disappointed in GAME as this unit was for the wifes birthday which was on the 18th of feb....yes the day after all this happened. :( So yes the wife didn't get what she wanted for het birthday......Thanks Game you are ****!

We eventually went and looked at other stores for something similar but couldn't find anything......I also just want to add your Baywest branch doesn't have anything....no stock as well as no personnel.....nothing its a useless branch that's good for nothing. I then got convinced that we should go back to mr bad salesman Chilwayne Jantjies against and was informed that the new unit was sold and only the demo was left.....no discount offered sins they apparently found a **** charger that would work on the unit non the less that it is even a ****** demo.....So we left again with nothing....

Game please sort out your wannabe sales people.....let then rock over to the guys in the tv section and learn a thing or two, This ordeal left a really bad taste in my mouth and doubt that I would be going to any game soon.