1 month and still waiting. Can Game please have the decency to respond and treat customers with respect.

Logged a complaint on Hellopeter on the 15th Dec to which game rep**** and said they will contact me to sort out my issue. To date nothing has been delivered and I asked for my refund which I am still waiting for. I am pleading for Game management to please help with my refund. I am paying interest on my credit card for this purchase which is not fair as the order was placed 1 month ago. I will escalate to the consumer ombudsman if not resolved urgently.