1 month and still no help

<p>I bought my tv on the 06th of Feb this year. Last month while we were watching tv, the picture went off and white lines appeared on the tv and then the tv went blue. I immediately took it to the GAME store in East Rand Mall where I had purchased the tv, as the tv was under a 4 year guarantee. When i went there the assistant said he will send the tv to Hisense and the fault will be fixed and they will call me. I never heard anything, so i went back a week later. The assistant again said they are trying to sort the tv out and will call me. Again a week goes by with no call back. Went i went in for the third time, the assistant pulled the job card up and said that the fault was a cracked screen. Now I gave my tv in perfect condition and now not only is the screen cracked but the tv was not coming on. When I asked to speak to the manager, I was told that the tv will be repaired as the assistant entered the wrong details. Another week went by and still no phone call. Eventually I got a call from Patricia who said that my tv screen is cracked and game will not be repairing my tv. So i went back to game to find out what happened. Again i was told that my screen is cracked and so i told the manager that my tv was given in perfect condition and it was coming on, the only problem was that there was no picture. I told the mamager that i want my tv in the condition i gave it and i will go repair it somewhere else. To date I have received no adequate response to my issue</p>