***

<p>I have a problem with my JVC TV which is under extended warranty till 2018. The TV locked the key buttons and the remote is also not working, it does not have volume, it shows 1 channel only. I took it to Game Midrand for repair around end of July 2016. It took almost two months there. On the 21 September 2016 I received and SMS saying I can collect the TV. I collected it on Saturday, 24 Sep 2016, to my surprise when I get home the TV was still the same nothing has been done to it, no report or anything. I had to call the store on Monday, 26 Sep to find out why it wasn't fixed. The lady that I spoke to promised to find out and come back to me. I called again today for feedback, she said the TV could not be fixed because the remote is not working and the keys are locked. They referred me to the Extended warranty Department. I spoke to the lady called SADIA at the Extended Warrantee Dept. she is the one who instructed the technician to return the TV back to Game Midrand. She said to me there is nothing they can do to help me to unlock the keys because the remote is not covered under the warrantee and she cannot refund the TV. I can do whatever i want. Therefore I was given the TV without volume and locked keys back. What is the reason for paying the warrantee if i cannot receive the benefits? Really i fill that is completely unfair. I am very disappointed</p> <p> </p>