Galosphere **** - Took payment but never delivered product

I placed an order (#26052) for 2x Ear Pods on the 31st of July with Galosphere (www.shopearsounds.com) and still haven't received any confirmation email that my order has been processed or shipped. I found the ad for the free Ear Pods, where I only had to pay shipping of $9 (which amounted to about R180 in South African currency), on Instagram and thought it was trustworthy because its being advertised on Instagram. I have sent numerous emails requesting feedback and I have received no response whatsoever. I want a full refund for the money paid to them.