Horrible Galleryhome Woodmead experience: Bed sale

Galleryhome Woodmead experience: Bed sale

I recently purchased an expensive bed from www.galleryhome.co.za in Woodmead and was initially excited about my new bed.

However, my experience quickly turned sour due to the store’s inflexible refund policy and lies to top it off! After just a day of use, I realized that the mattress was not suitable for me; it caused discomfort and disrupted my sleep, I informed them at the store and then sold me a more expensive but more “comfortable” bed, little did I know that the deception they operated on was on the PhD level because it was worse than the first one.

To my surprise, I was “given” an invoice that states that I cannot return the second bed as I have exhausted my “happiness guarantee” the invoice is dated after I had made purchase but this is beside the point. After I laid my complaint on Friday I then only received communication on Tuesday of the following week.

I received a lengthy email from Duncan Scholtz basically summarises that I will not be getting a refund because they already exchanged the mattress and now they will have used mattress to sell and this won’t make good business sense. The so called “happiness guarantee” policies are not even in their store in Woodmead as I did go after receiving the lengthy email. This was never explained to me when I made the initial purchase, it surfaces when I want their product to be returned and to be refunded.

In conclusion, I am extremely disappointed with www.galleryhome.co.za.This happened in a space of 15 days, the back and forth. Their unwillingness to consider my refund and poor customer service have left me feeling frustrated and stuck with a bed that doesn’t work for me. I would advise potential customers to think twice before making a purchase there because what you order is definitely not what you will receive, especially if you value flexibility in return policies.