(Staying in the dark in a hotel) Lying and ********* behaviour from the Indian Lady manager

<p> Today 10/07/2017 (20: 57) we are at Gallagher hotel 3 star there is no electricity and not even a generator. What is strange is the manager **** to us as if her technicians are sorting the problem by 17:30 it was going to be fixed. We left the hotel and came back around 8 only to find out that the problem was not fixed. She was no longer at the hotel. We requested that they call her because we had to leave the hotel in oeder to finish since we came for studies for the the whole week. </p> <p> </p> <p>We were requesting for the refund since the place is dark and we can not work. Her approach was that she won't refund full amount but only 1 night and we have to come the following day. This really indicate that she's after people's money not care about customer satisfaction. Worse she was very rude and I believe if it was a white person reporting that she has report or assignment to finish she was going to refund fully. </p> <p> </p> <p>She even **** that the other Macure Hotel was dark we had to drive around only to find that there was electricity. The room are cold. Worse I am running out of battery not know what is going to happened tomorrow ( bathing with cold water in winter). She is not even organisation a generator, her employees are lying as she does.</p> <p> </p> <p>She is ruining the word Gallagher with lies and poor service. What kind of a hotel that doesn't have generator. Oops this woman is a cruel she push us to pay earlier knowing very well that she had a problem. Worse her employees kept on taking people's money as I am write this..</p> <p> </p> <p>May she has not paid electricity bills who knows???</p> <p>What a bad service from an Indian business Lady...</p>