Poor Service from Christo

So over three weeks ago I drove to Dals to get my car assessed for a claim. Little did I know that it wasn't a MF person who came to assess, even though I drove right up to MF office at Dals. Long story short Nicolette ph me on three occasions and asked me the same question \When can the car be assesses". Each time I explained I had and each time she said oh yes. Clearly no followup done by her. Then when we found out the problem that it"