Let's go party, they'll sort themselves out.

On the 29th of November at 1:30am I had an accident. I reported the accident on the 30th, that is Monday. I was told to fill in the claim form and send it back to them. I did exactly that. After sending it back I called them and I was told to call back after 4pm. I called after 4pm only to be told that the claim's department is closed I must call on the following day morning. I called again on the 1st of December, they were able to assist me and they sent a tow truck and my car was taken away. I tried to arrange a car hire and they told me that it can only be arranged after the car has been taken. OK cool, after my car was taken by AA tow truck I call my insurance and I was told that the claims department is out of the office. They attended an end year function and they won't be available for the rest of the day and I must call back the following day. <br> I felt like fool, actually they made me one. Not one person made me aware that they'll be out of the office. Now I'm stranded in Johannesburg , I'm supposed to go to work in Mpumalanga. I explained that to the consultant that was assisting me. But its clear that pleasure comes first before the customer service.