Pathetic Customer Service

<p>On the 9th of January 2017, at about 1am I called my insurer Galileo. I needed a plumber urgently due to a pipe that burst in my kitchen. This resulted in excessive damage, to my households good as Galileo claimed that, they "couldn't" find a plumber for me from the time I called. I had to constantly Galileo numerous times. I spoke to a lady by the name of Thando, who wasn't helpful at all, and was basically rude to me and had no concern whatsoever about my situation. I'm deeply disgusted by the pathetic service I was given. I will be dealing with a water bill, as my insurer failed me in my request for a plumber! I called in again at 6:28, asking for a plumber and spoke to Thando again, still no lack of urgency from her side again. This is unacceptable as I pay my premiums every damn month! To be treated like a piece of ****, I will NOT accept such!</p>