Complete Disrespect for Customers

I had the misfortune of dining at your Wonderpark branch with my wife this afternoon. The first issue was that our food took close to 30 minutes to prepare which I didn't mind. The trouble began when my steak arrived and it was well done instead of medium. I proceeded to ask for it to be looked at and this is when the rude Jackson came to my table. He never even attempted to understand my issue, he came to my table and told me I was wrong regarding my understanding of a medium steak. Following that accusation I was then told I was a serial complainer as I had apparently been there before complaining about something else,all this to my shock as this was my first time in the establishment. Through all of this, not once was i offered an apology instead I was made to feel like I was a cheap skate trying to score a free meal. I love trying out new places and must say this experience will bar me from ever wanting to visit Jackson establishment. <br>