bad service and bad attitudes

yesterday, the 30th of August I walked into Galaxy grill with my cousin to have a meal and coffee, we walked into Galaxy grill at 10h45 am and placed an order for two greek salads. there was about 7 people max in the restaurant at the time and 50minutes later we still had no meals and cold coffee. when I queried the matter with the waitress she informed me that she has asked the manager to come and see us on which he refused. I sat waiting for 10minutes to see the evasive manager that never arrived and neither did the salads. we to work in the hospitality industry and to me that was a slap in the face as you never leave a client unhappy or hungry in our industry especially if all we wanted was two salads. I will never make the same mistake as to want to eat at Galaxy as I find them to be very unprofessional and rude to say the least. it's an embarrassment to the industry to say the least. I left there at 11h25 without having had a meal or seeing the manager.