Wedding ring went "missing"

<p>About a week ago I went to the Bloemfontein branch in Mimosa Mall and I found the perfect wedding ring for my husband-to-be (after I went to numerous jewelers to look for his type). The correct size for him wasn't available so the employee said she will order one from the Kimberley branch and it will be at the bloemfontein branch within a week. Today is a week later, so I called them to hear if the ring has arrived. The manger (Wanita) said that she is unaware of the ordering of the ring and the employee that assisted me last week has resigned. She called the Kimberley branch and they are also unaware of this order? How can that be? If there is a protocol for ordering jewellery between branches surely it can be traced if there is a system followed? I am so disappointed because I am getting married and now I have to look somewhere else with such short notice!!?</p> <p>The customer service is absolutely a disgrace!!</p>