Unsafe practice & careless attitude

My hubby took my ring for a quotation and was told he'll be called after being quoted. The call back never happened and so I called them 2 days later. After that the lady said she's going to call my hubby and inform him about the quotation so that they can go ahead as requested. 3 days passed & no call again and then I decided to go there. When I got there I was told that during my 1st call I gave them the go ahead and my ring was completed and it was just delivered that Friday morning (19 June 2015). To my surprise, this lady has gone ahead after talking to me ONLY while she had no way of proving that I was even related to the person who brought the ring to them. They never contacted my hubby to ask him anything and just went ahead. My hubby was so shocked because he's the 1 who took it in, what if he was not prepared to pay that money? Is it not good customer service to go back to the person who made the request? Since the ring was there I took it, they didnt even ask for my ID or even the receipt (that my hubby had)....nothing. I just paid and signed for the EFT. Handling such precious expensive irreplaceable things yet the security is ZERO! The staff was not friendly, no smiles