Sold Defective Goods- No Refund and **** to us

<p>Let me start by saying that this is a Complaint from a very unhappy customer, who bought a Defective Wedding Ring Set for my Partner, by the Galaxy & Co Store in Zeewenwacht Mall. I Received Really Good Service from your store Manager who talked us into the Purchase, however, Here is why I am unhappy and In the Process of Lodging a Complaint with the National Consumer Tribunal if my Issue is not sorted by End of Business on Monday, 13/02/2017 as I have given your business sufficient time to Remedy the Issue with Defective goods sold and refund my money back to me. Let me start from the beginning so you know exactly what I mean. December,` 18th, 2016, I walked into your store, after viewing a few rings your store Manager talked myself and partner into a Sale, we left the store Happy after purchasing a 3set Wedding Ring, to the value of X amount. Within the 1st Week later the 1st stone fell out, I was very disappointed with the Poor qualify of the ring, I then knew that I was sold a defective product, I could only return the ring to the store the 2nd week after purchase, as I was working away, by than the 2nd stone fell out the ring, I was evens more disappointed. We Returned the rings back to Galaxy & Co Zeewenwacht Mall on December, 31st 2016 and the Store Manager told ne, Oops sorry Sir, We can’t exchange and we can’t take the ring now as the suppliers is closed over the Festive, please bring it back Mid-January when the suppliers is open, with Great Disappointment we understood, We Returned to the Same store January, 18th, 2017, Rings was taken in by the store examined and sent to the Suppliers, Little more than a week later I got a text from the store on Friday 03rd February, 2017 saying I must come to Exchange or take something else, I returned back to the Store on Saturday, 04th February, 2017. I mentioned that the store sold me a Defective Product and want my money Refunded, as it is within my right to have my money refunded back to me as per the Consumer Protection Act of 2008, relating to defective Goods. The Girl instore told me no, they can’t just give my money back, I asked for the Manager, than advised she is not in and they can’t call her, I asked to have the Manager call me, I left the Store I walked into the Manager sitting on a Bench in front of the Store, anyway, I explained my story, wanted my Money refunded back, again, was told, no they can’t as per Head office can only exchange, I advised to speak to head office and get back to me the Monday. Fair enough the Manager called me on Monday 06, February 2017, Saying she spoke to her Regional Manager and it was agreed that they can refund our money, but because Purchase is more than a thousand Rand, they need to do a Head Office Payment and unable to just reverse the EFT payment back to my card bank card. I returned to the store Tuesday, 7th February, 2017, They had me running back and forth to the bank to get my banking details. The girl fought with me over PnP Points that needs refunding back onto a PnP card, I didn’t have with me. Might I add that this had nothing to do with my money needing to be refunded? The girl instore finally got onto the phone to another person, who she claims was a Manager, but refused to allow me to speak to this Supposed Manager. We finally completed all the forms for the Money to be Refunded, I was then **** to and told It will take 10 business days for my Money to be refunded back into my Account, Now everyone in South Africa knows if it’s a Same bank payment than it reflects Immediately, Different back take 2-3 business days for payments to clear.2 Months after the purchase, The Issue is still not fixed, I still do not have my Money paid back to me, The rings has been returned back to the store. I have been heavily inconvenienced, **** too, having driven back and forth to the store, lost more money in the Petrol I drove out having to drive back and forth. Is The Service from Galaxy & Co Really this bad, Can you fix this, I want my Money Returned, The Store has my details, Get this Sorted, you can find another post related to this on Hellopeter.com, Badservice.com and I am also refereeing the Matter to the National Consumer Tribunal, etc. I regret walking in Galaxy & co and I advise everyone I know against buying from your company, because the staff at the Galaxy & co - Zeewenwacht Store gave me the worst impression of what Galaxy & co stands for, poor Quality and inconvenience.</p>