REFUSED TO GIVE MONEY BACK

I WENT BACK TO GALAXY & CO TO RETURN MY GUESS WATCH, AS THE TIME INDICATORS HAD FALLEN OFF INSIDE THE WATCH. NOW YOU DONT PAY PREMIUM PRICES FOR GUESS WATCHES FOR IT TO BE BROKEN WITHIN 12 MONTHS. SO THEREFOR I WANTED MY MONEY BACK. I CAN GO BUY A WATCH AT THE FLEA MARKET FOR R50 AND IT WILL LAST LONGER. THE WOMAN AT THE FRONT DESK REFUSED AND CALLED SECURITY AND SAID, \IF I REFUSE HER OFFER OF LEAVING AS IM NOT GOING TO REFUND YOU