Poor quality products - Bad service

<p>We bought a silver and diamond ring from Galaxy & Co. After only 4 months I noticed 1 of the diamonds was missing (I don't even wear the ring everyday).</p> <p> </p> <p>We took the ring into the shop and they send it to the workshop. After a few days we were notified it would be R 493 to replace the diamond. Apparently Galaxy & Co has no guarantee on their products. Since I only paid R 1200.00 for the ring, I am not willing to pay another R 493 to replace the diamond on a four month old ring. What if another diamond falls out after a month or two?</p> <p> </p> <p>The lady said she will talk to her area manager to see if they can help with the repair since the ring is only 4 months old. She phoned after a few days indicating the cost will still be R 493. Once again I told her I will not be paying that amount for replacing one diamond on a new ring that accoring to me was badly manufactured. She said she will send an email to head office informing them about my complaint and get back to me.</p> <p> </p> <p>Today I phoned them hoping to receive feedback on the matter, only to be told that according to the ladies there the last correspondence was with the original call made to inform me much repairs will cost (Apparently even taking notes when talking to a customer is not done at this business) . </p> <p> </p> <p>I feel Galaxy & Co provided me with a badly manufactured poor quality ring. Had I known this I would have rather bought a ring from another jewelery shop. They will never see me again. Rather pay a few R more and purchase jewelery somewhere else.</p> <p> </p>